Refund Policy

Last Updated: March 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which dzelveste will process refunds for purchases made through Dzelveste. Our goal is to ensure transparency and fairness while providing maximum legal protection for our operations in compliance with applicable laws in Latvia (LV).

Scope and Applicability

This policy applies to all users of Dzelveste who make purchases of products or services offered on our website. By making a purchase, you agree to be bound by the terms of this Refund Policy.

Definitions

  • "User": Any individual or entity that accesses or uses Dzelveste.
  • "Purchase": Any transaction completed by a User on Dzelveste.
  • "Refund": The return of funds to a User for a Purchase under the terms outlined in this policy.

Main Policy Content

Eligibility for Refunds

Refunds may be granted under the following circumstances:

  • The product or service purchased is defective or not as described.
  • The User has submitted a refund request within 14 days of the Purchase date.
  • The User has provided sufficient evidence to support the claim for a refund.

Refund Request Process

To initiate a refund, Users must:

  1. Contact our customer service team at [email protected] or call +3712664893631.
  2. Provide the order number and a detailed explanation of the reason for the refund request.
  3. Submit any supporting documentation, if applicable.

Refund requests will be reviewed within 5 business days, and Users will be notified of the decision via email.

Refund Method

If a refund is approved, it will be processed using the original payment method used for the Purchase. Users should allow up to 10 business days for the refund to reflect in their account.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with this policy.
  • Receive clear communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate and complete information when submitting a refund request.
  • Comply with the terms outlined in this Refund Policy.

Limitations and Disclaimers

dzelveste reserves the right to deny refund requests that do not comply with the terms set forth in this policy. Additionally, we are not liable for:

  • Any indirect, incidental, or consequential damages arising from the Purchase.
  • Refund requests submitted after the 14-day period.

Data Protection/Security

All personal data collected during the refund process will be handled in accordance with our Privacy Policy. We implement appropriate technical and organizational measures to protect Users' personal data against unauthorized access, loss, or destruction.

Changes to Policy

dzelveste reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on Dzelveste. Users are encouraged to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Email: [email protected]
Phone: +3712664893631
Address: Place Eleven, Sporta iela 11, 5th floor, Office 42, Rīga, LV-1013, Latvia

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Latvia (LV). Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts of Latvia.